Job description:
AlphaBOLD is looking for an IT Support Engineer with in-depth experience in Office 365, Active Directory, Microsoft Windows environment and related technologies. His responsibilities include implementation and ongoing support of all office 365 services, resolving software/hardware issues, configuring operating systems and remotely assisting our customers with their day to day IT related issues.
Job Responsibilities:
- Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions related to Office 365, Active Directory, DNS Server and Network Configurations.
- Provide technical assistance and support related to computer systems, hardware, or software.
- Collaborate with subject matter experts and escalation managers when additional support is needed.
- Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved.
- Seeks supplemental training to improve performance and develop a specialization.
Required Skills & Experience:
- A minimum Bachelors’ Degree in Computer Science or Information Technology is required.
- 3+ years of experience in the relevant field.
- Technical proficiency in and learning attitude toward Microsoft/Office 365, Active Directory, SharePoint, Exchange Server and related technologies.
- Hands on experience in Active Directory, DNS, Windows Server, LAN/WAN, Firewalls and Azure AD
- Excellent customer service skills
- Passion for technology and learning
- Ability to communicate and interact effectively, in a professional manner with technical & non-technical staff (both verbal & written)
- Ability to quickly adapt to technology and/or application changes and business delivery priorities
- Job timing: Night Shift
What We Offer:
- Market Competitive Salary Package
- Medical Insurance
- Provident Fund
- Individual Performance Incentive Plan
- Company Performance Incentive Plan
- PTO
- Gym
To apply for this job email your details to jobs@alphabold.com
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